Shipping policy

Thank you for shopping with From Me, To You.

Every order is prepared with care. As a small-batch skincare brand, we take the time to ensure each product meets our quality standards before it leaves our studio.

Order Processing

Orders are typically processed within 5–7 business days (Monday through Friday, excluding holidays).

During product launches, sales, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we'll contact you using the email address provided at checkout.

Shipping

Once your order has been processed, you'll receive a shipping confirmation email with tracking information (where available).

Delivery times vary depending on your shipping destination and the shipping method selected at checkout. While we strive to meet estimated delivery times, we cannot guarantee delivery dates and are not responsible for delays caused by shipping carriers, weather, customs processing, or other circumstances beyond our control.

International Shipping

We proudly ship internationally.

Please note that international customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country. These charges are not included in your order total or shipping costs and must be paid by the recipient where applicable.

Delivery times for international orders vary by destination and may be affected by customs clearance.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at hello@frommetoyoubeauty.com. While we'll do our best to update your order before it ships, we cannot guarantee changes once processing has begun.

Lost or Stolen Packages

Once your order has been marked as delivered by the shipping carrier, From Me, To You is not responsible for lost or stolen packages.

If you believe your package has been lost in transit, please contact us at hello@frommetoyoubeauty.com, and we'll do our best to assist you in working with the shipping carrier to locate your order.

Questions

If you have any questions about your order or shipping, please contact us at hello@frommetoyoubeauty.com. We're always happy to help.