Returns & Refunds Policy

At From Me, To You, we want you to shop with confidence. If something isn't right with your order, we're here to help.

You have 7 days from the date your order is delivered to contact us regarding any issue with your purchase.

To request assistance, please email hello@frommetoyoubeauty.com with your order number, a description of the issue, and photos if your item arrived damaged, defective, or incorrect.

Returns

Due to the nature of our skincare products and for hygiene and safety reasons, we do not accept returns. Please do not send products back to us unless we specifically request that you do so. Any items returned without prior authorization will not be accepted.

Damages and Order Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery so we can evaluate the issue and make it right.

Resolution Options

Every request is reviewed individually. Depending on the circumstances, we may offer a replacement, exchange, store credit, or refund.

Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, all skincare and personal care products are non-returnable.

We do not offer refunds or exchanges for:

• Gift cards

• Sale or clearance items (where applicable)

If you have any questions about a product before placing your order, we're always happy to help.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days of delivery under applicable consumer protection laws.

Please note that this right may not apply to sealed skincare or personal care products once they have been opened or unsealed after delivery due to hygiene and health protection reasons, where permitted by applicable law.

If you wish to exercise your cancellation rights for an eligible item, please contact us at hello@frommetoyoubeauty.com before opening or using the product.

Processing Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@frommetoyoubeauty.com.